The possibility of establishing the Requirements of Total Quality Management (TQM) in Research Organizations Research to survey the opinions of managers in the Department of Affairs of Non-Organized Governorates in the Region/Department of Af fairs of Nineveh Governorate

Abstract

The study aimed to determine the availability of the basic requirements for Total Quality Management (TQM) and then determine the feasibility of implementing these requirements in the Department of Governorate Affairs not affiliated with the Nineveh Governorate Affairs Department as the study population. The study adopted the following variables: (Customer Service, Continuous Improvement, Administrative Leadership, Employee Participation, Fact-Based Decision-Making, Training and Education). In this regard, the researcher conducted a survey using a descriptive and analytical approach. A questionnaire was used as the primary tool for obtaining data and information from the study population. The SPSS program was used for statistical analysis of the data and testing the study's hypotheses, the most important of which are: The department under study has the basic requirements for the possibility of implementing Total Quality Management, according to the opinions of the managers surveyed as a sample of the study population. A set of conclusions were reached, the most prominent of which are: The internal regulations of the department under study provide the necessary requirements for establishing Total Quality Management, and therefore, it is feasible, according to the opinions of most of the respondents. Based on the study's conclusions, the researcher made a number of recommendations, the most important of which are: the need for the department to pay greater attention to applying the pillars of total quality management, including paying attention to customers (who are the beneficiaries of the department's services) by focusing on their needs and desires and raising the quality of projects and research that the department provides for their benefit.